We're committed to providing exceptional support to our valued customers at Planet Hollywood Resort Casino.
Our dedicated team is here to help you with any questions, concerns, or issues you may have. We offer multiple contact methods to ensure that you reach us quickly and conveniently.
Live chat is available on the official website from 9:00 AM – 11:00 PM ET (Sunday through Thursday) and 9:00 AM – 2:00 AM ET (Friday through Saturday). Our team will respond promptly, with an average response time of 90 seconds.
You can also reach us via email, and we'll get back to you within 4 business hours. Please note that our email support is available during standard business hours, which are Monday through Friday from 8:00 AM – midnight ET.
If you're looking for quick answers or solutions to common issues, please visit our comprehensive help centre on the official website. Our frequently asked questions (FAQ) section covers a wide range of topics and provides detailed explanations.
We prioritize your well-being and provide responsible gambling tools, including customizable deposit limits, session time reminders, voluntary cooling-off periods, and permanent self-exclusion enrollment through the AGCO's provincial self-exclusion registry. For more information or assistance, please visit our help centre or contact us via live chat or email.
For technical issues related to our website, mobile app, or other digital platforms, please don't hesitate to reach out to us. We'll do our best to troubleshoot and resolve your issue promptly.
If you need assistance with account verification or recovery, our dedicated support team is here to guide you through the process. Simply contact us via live chat, email, or phone (Monday through Friday from 8:00 AM – midnight ET), and we'll assist you further.
In case your issue requires more extensive assistance, please don't hesitate to request escalation to our senior support team. They will work closely with you to ensure that your query is resolved as efficiently as possible.
Our website and mobile app are optimized for seamless navigation on various devices and browsers. We strive to provide equal accessibility and usability across all platforms, including desktop computers, laptops, tablets, and smartphones running Android or iOS operating systems.
We encourage you to choose the contact method that best suits your needs:
In addition to live chat support, we provide an extensive help centre on our website. This self-service resource offers clear guidance and troubleshooting instructions for a wide range of topics.
For urgent matters or situations outside standard business hours (Monday through Friday from 8:00 AM – midnight ET), you can reach us via live chat, email support, or phone for assistance.
By choosing the right contact method and exploring our help centre resources in advance, we aim to address your queries efficiently and effectively.
